TSD Global News & Blog

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Management | Outsourcing | Technology

POSTED BY TSD GLOBAL  |   March 20, 2017

Scott Amo joins TSD Global as General Manager

CATEGORY: BPO

  TSD Global is pleased to announce that Scott Amo has joined the company as General Manager of Customer Experience Division. Scott joins TSD Global with 21 years of BPO experience in customer interaction and sales support services. Scott has successfully managed customer support projects for many Fortune 500 companies. His in-depth background and knowledge […]

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POSTED BY TSD GLOBAL  |   March 13, 2017

TSD Global awarded top performance vendor

CATEGORY: BPO

        AT&T Names TSD Global a 2016 Multi-Category Award Winner AT&T, a trusted name in multinational telecommunication, has presented TSD Global with several of its annual 2016 vendor service awards. Each year AT&T recognizes its top performing partners with awards for excellence in sales and service. TSD Global achieved leading honors in […]

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POSTED BY TSD GLOBAL  |   February 1, 2017

Why you need to upgrade your Customer Support

CATEGORY: Uncategorized

As competition becomes increasingly fierce in today’s service sector economy, customer support is an important differentiator in maintaining and increasing market share. Quality FCR (first call resolution) and Omni channels are even more important to your customers.

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POSTED BY TSD GLOBAL  |   January 31, 2017

5 things to look for in an outsource call center partner

CATEGORY: Outsourcing

If you are evaluating an outsourced contact center partner, or already utilizing one, here are 5 things you should consider.

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