About TSD Global
Established in 1989, TSD Global now has a worldwide presence with contact centers located in the U.S., Philippines, South Africa and a planned site in Central America. Each center features state-of-the-art multi-channel contact center technology. The company manages customer support and sales campaigns on behalf of some of the world’s largest companies.
Our Mission
Story
We Have Locations In
The United States of America
The Philippines
South Africa
We’re here to improve the quality sales and customer experience. In today’s digital, instant, and connected world of abundant information, consumers won’t stand for the automated or single-channel support of yesteryear. They expect a unified, omni-channel engagement with the brands that they love regardless of where they interact, and it’s made communication exponentially more challenging.
Our mission is to help brands not only meet this challenge but to exceed it. We meet your channel-hopping customers everywhere they live, play, and work to provide the thoughtful, personalized interactions that resolve issues, build trust, and remove all the obstacles to help them truly love your brand. Care of this sort is the true key to customer success and growth. We should know, after all – for nearly 30 years, we’ve been helping clients improve their brand by building highly successful inbound customer service teams to support their products and services.
To provide sales, customer service and back-office services to our clients as an extension of their businesses, providing value, integrity, and expertise.
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Our Leadership
Our management is typically hired from within from our growing pool of talent across the globe. Our typical manager has 10-15 years+ experience running contact center operations and/or technology.
Patricia Totton
Chief Executive Officer
Anthony Vesho
President
John Billington
Chief Information Officer
Matt Miller
Chief Financial Officer
Steve Lair
Chief Admin. Officer
Adam Bennett
VP of Recruiting
Ann Marie Ebersole
VP of Client Services
Nick Holmes
Head of PH Operations
Jim Daniels
Client Services Director
Highly Effective People
Technologies may change but our core advantage doesn’t: We attract and empower highly effective people. We know that today’s consumers demand a more integrated and human experience. That’s why we pre-select our agents from among the best and develop them throughout their career so that they can learn to nimbly navigate complex customer relationships to resolve issues, overcome objections, and self-organize into agile support teams dedicated to each client. Good people, when gathered, lead to great results.
Global Everything
Today’s world of digital commerce is an increasingly borderless one and yet companies everywhere still face insurmountable hurdles in establishing themselves overseas.With domestic and offshore locations, we’re uniquely situated and highly experienced in global business process outsourcing and can help you accelerate your expansion and reduce risk.
Technology Experts
Because we specialize in our people above all else, it doesn’t matter what technologies you use: we either know or can learn them all.Our agents are skilled in the most common ticketing systems, CRMs, and chat systems, and have learned hundreds of lesser common or proprietary systems in building out support organizations for major clients. This also allows us to collect data on every facet of your customer’s journey in order to optimize and deliver an experience tailored to surprise and delight them.