People Working in Open Office

Solutions

TSD Global provides exceptional outsourced sales and customer support in contact centers. We provide voice, email, chat and back office solutions to our clients in various industries.

Benefits of Partnering With TSD Global

Up and Running in 30 Days or Less

Multilingual Agents Available 24/7

10+ Years of Offshore Experience

and much more...

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Our goal is to help you overcome whatever roadblocks are in your way. See the variety of services and opportunities that we can help you improve upon in your business.

Communications

Product Support

Restaurants

Tech Support

Travel & Entertainment

Healthcare

Financial Services

We Have What You Need

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VENDOR OF

THE YEAR

TOP PERFORMER

NEW SALES

REVENUE

TOP PERFORMER

KEY PERFORM.

INDICATORS

TOP PERFORMER

Hotline Consultant

How Our Process Works

With rising labor costs, increased employee turnover and technology changing rapidly, does it make sense to build your own contact center operation? TSD Global is an award-winning sales and customer services outsourcing company that has specialized vertical support across different industries.

Our Hiring

We develop agent profiles based on client needs-- whether it be a sales or care campaign. Voice, and chat agents have different skill-sets and need to be allocated intelligently.

1.5K Team Members

Speaking Multiple Languages

10+ Years of experience while off-shore

Our Training

All team members must be certified by program with curriculum jointly developed by our trainers and clients. We utilize modular video training and focus on emulating best practice examples. Agents nest in pools for 1-2 weeks before going live.

Quality Execution

We live and sleep by KPIs. Quality is scrutinized through live random monitoring, remote monitoring, real time results monitoring and client calibration sessions.  Performance is maintained and tracked by real-time dashboards.

84 Million Minutes of customer service interactions in 2019.

Our solutions can cut your costs by more than 50%

SECURITY

TSD Global is fully committed to maintaining industry standard security certifications by investing in our people, processes, and technology. We accomplish this by exceeding the standards set by governing authorities like the PSI.  Security Standards Council (PCI SSC),  TSD Global has achieved PCI DSS level 1 certification from a qualified security assessor (QSA) and has achieved the soc 2 type 1 audit certification for our call center sites. Both of these certifications require stringent annual audits by a certified third party, and include onsite visits, along with internal and external penetration tests.

pRICING MODEL

We offer flexible pricing to our clients.  Typically we bill at a base rate + variable depending on KPIs.  We have per hour, flat fee per order, percentage of transaction and per minute models.

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Ready to Learn More About Improving Your Customer Interaction?

We’re all the help you’ll need in growing your business. Just say the word and we’ll architect a custom solution of live agent teams with cutting edge technology.

Outdoor Restaurant

Learn About Our Restaurant Division

Restaurant Contact Center Solutions

Delight your customers, improve your guest experience, and maximize your call-in order sales. Our friendly trained restaurant call center agents handle your phone orders in a quiet environment with 100% attention on your guests. Our restaurant partners increased average order size between 8-18% after partnering with TSD Global.

We want to hear from you.

Call Us

+1 (234)-234-2345