TSD Global provides exceptional outsourced sales and customer support in contact centers. We provide voice, email, chat and back office solutions to our clients in various industries.
Benefits of Partnering With TSD Global
Up and Running in 30 Days or Less
Multilingual Agents Available 24/7
10+ Years of Offshore Experience
and much more...
Our goal is to help you overcome whatever roadblocks are in your way. See the variety of services and opportunities that we can help you improve upon in your business.
We Have What You Need
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How Our Process Works
With rising labor costs, increased employee turnover and technology changing rapidly, does it make sense to build your own contact center operation? TSD Global is an award-winning sales and customer services outsourcing company that has specialized vertical support across different industries.
We develop agent profiles based on client needs-- whether it be a sales or care campaign. Voice, and chat agents have different skill-sets and need to be allocated intelligently.
1.5K Team Members
Speaking Multiple Languages
10+ Years of experience while off-shore
All team members must be certified by program with curriculum jointly developed by our trainers and clients. We utilize modular video training and focus on emulating best practice examples. Agents nest in pools for 1-2 weeks before going live.
We live and sleep by KPIs. Quality is scrutinized through live random monitoring, remote monitoring, real time results monitoring and client calibration sessions. Performance is maintained and tracked by real-time dashboards.
84 Million Minutes of customer service interactions in 2019.
Our solutions can cut your costs by more than 50%
TSD Global is fully committed to maintaining industry standard security certifications by investing in our people, processes, and technology. We accomplish this by exceeding the standards set by governing authorities like the PSI. Security Standards Council (PCI SSC), TSD Global has achieved PCI DSS level 1 certification from a qualified security assessor (QSA) and has achieved the soc 2 type 1 audit certification for our call center sites. Both of these certifications require stringent annual audits by a certified third party, and include onsite visits, along with internal and external penetration tests.
We offer flexible pricing to our clients. Typically we bill at a base rate + variable depending on KPIs. We have per hour, flat fee per order, percentage of transaction and per minute models.
Ready to Learn More About Improving Your Customer Interaction?
We’re all the help you’ll need in growing your business. Just say the word and we’ll architect a custom solution of live agent teams with cutting edge technology.
Learn About Our Restaurant Division
Restaurant Contact Center Solutions
Delight your customers, improve your guest experience, and maximize your call-in order sales. Our friendly trained restaurant call center agents handle your phone orders in a quiet environment with 100% attention on your guests. Our restaurant partners increased average order size between 8-18% after partnering with TSD Global.