30+ years as experts in customer experience, sales, technology, quality, and dependability.
and Running Smoothly.
COVID-19 has been one of the biggest disruptions in our lifetime to businesses globally. We immediately optimized our operations for TSD Global and Order Solutions to make sure that we will always be alongside our clients while running at the same (or better!) efficiency than before.
We Know What Works
Today’s business challenges require a different kind of partner. At TSD Global, we think differently than the competition, we understand the unique challenges our clients face, and most importantly, we solve problems. Every day, many of the world’s best brands rely on TSD Global to help maintain relevance in a disruptive market and build a future-proof business. Our team of 1,500 highly-skilled global staff deliver personalized experiences, intelligent interactions, and create emotional connections with customers that build unbreakable brand loyalty.
A large percentage of our business is sales focused, whether it be inbound or outbound. Sales floors need to be managed differently than customer care floors.
Technology in contact centers is changing rapidly. Whether it be training tools, CRM, ticketing or innovative software to improve customer experience, TSD Labs is designed to test these tools and implement best-in-class.
While we have global operations with 1000+ seats, we operate in 'smaller centers' (100-150 agents max). We focus heavily on training and quality. We handle programs others can't.
Restaurant Contact Center Solutions
Delight your customers, improve your guest experience, and maximize your call-in order sales. Our friendly trained restaurant call center agents handle your phone orders in a quiet environment with 100% attention on your guests. Our restaurant partners increased average order size between 8-18% after partnering with TSD Global.